Contact Us/Frequently Asked Questions

If you have questions or would like assistance placing an order, our Account Specialists are happy to help.

Monday - Friday
8 a.m. to 6 p.m. EST (Jan-Aug)
8 a.m. to 7 p.m. EST (Sep-Dec)

 

Email:

For Corporate, Bulk and Personalized Order Inquiries: business@llbean.com

For General L.L.Bean Inquiries: llbean@llbean.com

Phone: 800-554-4071

Fax: 800-243-4994

 

Frequently Asked Questions (FAQs)

 

Verifying Your Email Address

To ensure the most secure shopping experience, L.L.Bean for Business requires that you verify your email address before creating an account on llbeanbusiness.com. To verify your email address, just type it into the field when prompted from the “Log In or Create an Account” forms, then look for an email from L.L.Bean for Business in your inbox and click on the link provided to create a new account.

 

Resetting Your Password

If it’s your first time to our newly designed site, you’ll have to reset your password to meet the password security guidelines. 

Password Requirements

Passwords must be at least 8 characters with at least one special character ($%(){}[]=?.,_*|+#) and a mix of numbers and upper and lower case letters.

 

Returns & Exchanges

Please contact us to arrange for the return of your order. Return Policy

 

Tax Exempt Status

If you have established your tax-exempt status with L.L.Bean for Business, taxes will be displayed as $0.00 in the Check Out once you get to Payment. If you are being charged taxes but you are tax exempt, add a note in the Shopping Bag in the ‘Order Notes’ text box. A representative will contact you to obtain your tax exempt documentation.

 

L.L.Bean Promotion Codes and Bean Bucks®

L.L.Bean promotions and promotion codes are not valid on L.L.Bean for Business orders. llbeanbusiness.com does not accept Bean Bucks® or Gift Cards as a payment method.

 

L.L.Bean® Mastercard® Rewards

L.L.Bean for Business orders are not eligible for L.L.Bean® Mastercard® rewards, such as free shipping and monogramming. However, as with any other purchases on the card, you will earn Bean Bucks for L.L.Bean merchandise.

 

Business Catalog Opt Out

If you would like to be removed from our L.L.Bean for Business catalog mailing list, please send an email to BusinessPreferences@LLBean.com. In your removal request, please include your business name, contact name, and the number in the yellow box as each appears on the back of the catalog you received. Without this information, we cannot guarantee removal and you will continue to receive catalogs. Because catalogs are planned in advance, you may still receive 1-2 mailings after we process your request.

 

Purchase History

Log in to see your previous L.L.Bean for Business Web and Phone orders since 2014. You can also use the “Buy Again” feature for quickly re-ordering your favorite products.

 

Approved Logos

When you create an account on the Web site, we’ll look up any logos you have previously used on orders and display them under My Logos. If you create an account with a different email address, we cannot retrieve your logos. If you are not sure which email address has your logos, please contact us before creating your account.

 

Company Name

If you are not associated with a company, check the “not a company/no company” box. The “Company Name” field cannot be edited after registration. Please do not abbreviate or use acronyms when entering Company Name. If you need to edit your company name, contact us at 1-800-554-4071. If you moved to a new company, you should set up a new account with your new company name.

 

Political Policy

L.L.Bean does not fulfill bulk orders or personalization requests associated with political organizations, including political parties, candidate / referendum campaigns, or non-profits whose mission centers on highly partisan issues.