Personalized Order Process

Customer satisfaction is paramount to us at L.L.Bean. We take great care in ensuring that every step of our process is tailored to meet the unique needs of our business customers. Our personalized order process provides a seamless experience from start to finish, ensuring that each product is customized to your liking. Here's a detailed rundown of our customer checkpoints.

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STEP 1: Place Your Order

The journey begins with you selecting your desired product. The process is easy - simply select your product, upload your logo, and place your order through our user-friendly web interface. As soon as you place your order, we get to work.

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STEP 2: Order Verification

For your convenience and confirmation, an Order Verification will be emailed to you. This document contains all the details of your order and serves as an official record. Any discrepancies can be addressed at this stage to ensure accuracy in the rest of the process.

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STEP 3: Account Representative Review

Next, your order details are reviewed by an Account Representative. This step ensures that your order details are accurate and feasible. In case of any issues, the representative will reach out to you for clarification or adjustment.

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STEP 4: Art Team Collaboration

Our Art Team then steps in to work with you on the size and placement of your logo on the product. With a keen eye for aesthetics and a deep understanding of branding, our Art Team ensures that your logo shines on our products.

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STEP 5: Graphic Artists' Assistance

Color matching is crucial in maintaining brand consistency. Our Graphic Artists assist you in finding the perfect thread color to match your logo. Their expertise will ensure that your logo is presented in the best possible light.

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STEP 6: Approval and Authorization

Once the design aspects are ironed out, a digital embroidery sample is created for your approval. You'll need to sign your logo Authorization form to give us the go-ahead to proceed with the embroidery process.

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STEP 7: L.L.Bean Embroidery Operations

With your approval, our Embroidery Operations team sews your logo onto your selected products. Our team ensures that every stitch is perfect and every detail is in place. Once complete, your order is shipped and ready for delivery.


Voila! Your personalized L.L.Bean products are delivered right to your doorstep. We hope that our personalized order process provides an easy and enjoyable experience for our business customers. We look forward to serving you again at L.L.Bean for Business.