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Safe, Secure Orders at llbeanbusiness.com

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L.L.Bean understands your concerns about online security. Because we share your concerns, we keep our site a highly secure ordering environment so you can shop with confidence. And we offer a Secure Order Guarantee that gives you 100% protection for your credit card transactions at llbean.com/business.

The result is a Web site that offers you the high level of service, convenience and trustworthiness our customers have come to expect from us during our 100-year history.


Secure Order Guarantee

We guarantee that your credit card information will be safe when you place an order at llbean.com/business. Our Secure Order Guarantee means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at llbean.com/business. Bottom line: You're always protected when you shop our site.

Here's how the guarantee works: If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With the Secure Order Guarantee, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.

Your credit card is safe at llbean.com/business guaranteed.


The Secure Order Process

With features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish.

1. Starting Your Order
Every purchase at llbean.com/business is secure, and clicking a Checkout button on the Shopping Bag page is all it takes to get started. The security features are automatic; you don't need to do anything special to invoke them.

2. Making a Positive ID
Once you've clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with llbean.com/business. Once a positive ID is made, your order continues.

3. Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.

WarningAt this point you may see a window similar to the one below, which some browsers display when you are about to receive a secure document. It's fine to click "OK" (or "Continue") to proceed it simply means that you will begin receiving pages in a highly secure encrypted format.

After your browser has entered secure mode, we'll ask you to enter your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.

4. My Order Is Complete. What Happens Next?
Security measures continue even after you've placed your order, as we process your order in a highly secure computing environment.


Security: Watching It Work

The most popular Web browsers use clear visual symbols to let you know whether or not they are in secure mode. The symbols are displayed either at the bottom left or bottom right of your browser window.

Another indication that a browser is in secure mode can be found in the Web site address that your browser displays. The address will begin "http://" in standard, non-secure mode and "https://" in secure mode. The "s" stands for "secure."


Tip: Continuing to Browse

Once your order is complete, it's perfectly safe for you to continue to browse our site in standard mode. In fact, once you exit the ordering process, your browser will automatically revert to this slightly faster mode of communication.


What If I Make a Purchase with a Browser That Doesn't Support Security?

You can't. Because we don't want you ever to have to worry about ordering from our site without a secure connection, we've designed our system so that it will process orders only with browsers that support secure mode.

Please note that the latest versions of Netscape's and Microsoft's browsers have security features, and both are free for downloading. Visit either company's Web site for details.


For More Information

We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questions, comments or concerns.