Quality you can put your name on®




Built to Last.
Inspiring products designed for a reason.


We make pieces that last, and if they don’t, we want to know about it. L.L. himself always said that he “didn’t consider a sale complete until goods are worn out and the customer still satisfied.” Our guarantee is a handshake – a promise that we’ll be fair to each other. So if something’s not working or fitting or standing up to its task or lasting as long as you think it should, we’ll take it back.

Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L.Bean that is not completely satisfactory.

Please contact us to arrange for return of your L.L.Bean Direct to Business order. Our account specialists are ready to assist you from 8 a.m. to 7 p.m. ET, Monday through Friday.

Email: business@llbean.com
Phone: 800-554-4071
Fax: 800-243-4994