We always welcome your questions and feedback. For privacy-related issues, please contact us at:
L.L.Bean, Dept. CFM
Freeport, ME 04033
Phone from US: 800-559-0747, ext. 58138
Phone from outside US: (Access Code) + 207-552-3028
We may collect information (including name, address, telephone numbers, email address and, when necessary, credit card information and date of birth) when you:
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association's privacy standards.
We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags."
At L.L.Bean, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than L.L.Bean.
From time to time, we make our mailing list (names and addresses only) and general shopping activity available to carefully screened companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share email addresses for this purpose. If you prefer that we do not share any information with these companies, please contact us.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from L.L.Bean or if you prefer to receive them less frequently, please contact us at the address shown below. If you no longer wish to receive our Email Newsletter, you may also contact us at the address below or unsubscribe using the link provided in each edition of the email.
If you do not want to receive mailings from other carefully screened companies, please contact us at:
L.L.Bean, Dept. CFM
Freeport, ME 04033
800-559-0747, ext. 58138
Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
We also use pixel tags - tiny graphic images - to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.
When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. Recipients of our Email Gift Cards will receive an email notifying them of the gift and instructing them how to redeem it.
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of L.L.Bean and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format. See About Security for details.
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
For questions, comments or assistance, we invite you to contact us.
We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at email@example.com. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.