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- Windows users: Go to Start menu: Control Panel: Display: Settings or right click on your Desktop, select Properties: Settings.
- Mac users: Go to Apple menu: System Preferences: Displays, select resolution.
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To enable cookies:
PC Users
- Internet Explorer: Go to Tools: Internet Options: Privacy. Select Advanced, then set First-party Cookies to Accept.
- Firefox: Tools - Options - Privacy - accept Cookies - check Allow sites to set cookies - select "Until they expire" from dropdown.
Mac Users
- Safari: On the top toolbar, select Preferences: Security.
- Firefox: Go to Firefox Menu: Preferences: Select Privacy Tab: Expand Cookies: Click "Allow sites to set cookies", "Keep cookies until they expire".
For more information about cookies and how we use them, see our Privacy Policy.
To use this site, you must enable JavaScript in your Web browser. JavaScript settings can usually be found in your browser's preferences menu.
To receive a copy of the latest L.L.Bean Direct to Business catalog, visit Free Catalogs and complete the catalog request form. You can also reach Direct to Business by email at business@llbean.com or call us at 800-554-4071.
We offer custom embroidery (orderable online), as well as monogramming, engraving and screen printing (available by phone order only). Please visit Logo Options for pricing and additional information.
The best way to ensure that the colors in your logo will come out exactly as you want them is to provide Pantone�/PMS color values.
As part of your logo setup, we'll send you a sewn sample of your logo for approval. To ensure that the representation and color are correct, the sample fabric will be similar to the fabric of the product you're ordering.
We can accept a logo file up to 2 MB. We prefer vector artwork in eps or pdf format. We will also accept logo files in the following formats: jpg, gif, bmp, psd. Please only send us logos you have the legal right to use.
First-time orders usually have two stages: setting up the logo and then applying the logo to merchandise. Logo setup usually takes about a week; logo application and order processing takes about two weeks. Repeat orders are generally shipped in 10 days to two weeks.
We offer volume discounts of 10% to 20% for merchandise and Gift Cards. Please see Volume Discounts for complete information.
For an easy overview of how to place an order online, please see How to Order. If you're not sure about what to do next to complete your order, try beginning at your Shopping Bag. If you continue to have trouble with your order, please contact us.
For help finding the right size, please select one of the following links.
Product pages with size options also have links to sizing information. If you're still unsure, please contact us. We'll be glad to help you find the right size.
We accept the following methods of payment:
- Credit cards: We accept VISA, MasterCard, American Express and Discover/NOVUS.
- L.L.Bean Gift Cards: We accept both Gift Cards and Email Gift Cards.
- L.L.Bean Gift Certificates: We accept both Paper and Email Gift Certificates.
- L.L.Bean� Visa� Coupons: (a benefit of the L.L.Bean Visa, currently available only in the US).
The shipping and handling charge depends on the destination and the value of your order. Please refer to our shipping chart. A shipping and handling charge equal to 2�% of the gross merchandise total will be added to orders over $500. Our minimum shipping and handling charge is $4.95. Please contact us if your order requires expedited shipping.
| Order Value | Regular (order by 9:30pm ET) |
| Est. Delivery Time | 3-5 Business Days |
| Up to $25.00 | $4.95 |
| $25.01 - $50.00 | $6.95 |
| $50.01 - $100.00 | $7.95 |
| $100.01 - $500.00 | $9.95 |
| Over $500.00 | 2.5% of the merchandise value |
Delivery times are estimates; some items may take longer for delivery. Personalized items require additional production time. Please call us to discuss your needs and timing.
Direct to Business orders are not eligible for L.L.Bean� Visa� card benefits such as free shipping, monogramming or free return shipping. However, as with any other purchase on the card, you will earn Coupon Dollars toward L.L.Bean merchandise.
Your credit card will not be charged (and inventory will not be reserved) until your order has been verified and the logo process has begun (if applicable). If your order contains backordered items, the backordered portion will not be charged to your account until the item(s) becomes available. There are some exceptions with orders that contain items requiring freight delivery or that are sent directly from our vendors.
We designed our site's ordering system to protect the security of your personal information, including your credit card number. Since ordinary email is not secure in the same way, we cannot accept orders sent via email. For your security, please do not include your credit card information in any email you send us.
We accept Fax orders (US only) at 800-243-4994.
At L.L.Bean, your satisfaction in our products is always guaranteed. If for whatever reason you are not satisfied with any of the goods, you may return them to L.L.Bean for replacement, the provision of other goods, or refund of the purchase price. L.L.Bean will have no responsibility to any person to whom the buyer transfers the goods.
Please contact us to arrange for return of your order. Our Account Specialists are ready to assist you from 8 a.m. to 7 p.m. EST, Monday through Friday.
- Email: business@llbean.com
- Phone: 800-554-4071
- Fax: 800-243-4994
Because of the complex guidelines related to shipping internationally, we encourage you to ship your order within the contiguous United States. If you need to ship to an International location, please contact us and an account representative will work with you to coordinate shipping.